Terms of Service
Expansion draft — pending factual and legal review. This proposed revision is not yet adopted. The existing version date is retained until the owner approves a publication date and any required notices. Current agreements and mandatory legal rights remain unaffected by this draft.
Please read these terms carefully before using our services. By accessing or using Tourist SOS, you agree to be bound by these terms and conditions.
Table of Contents
Important Emergency Notice
Tourist SOS is NOT an emergency service. In life-threatening emergencies, contact local emergency services immediately (911, 112, etc.). Our platform facilitates medical coordination and support services for travelers but does not replace emergency medical services.
About Terra — Our AI Assistant
Tourist SOS uses an AI assistant called Terra to help coordinate care across our platform. Terra is not a doctor, not a licensed clinician, and not a substitute for emergency services. Terra's outputs are informational only and may be incomplete or inaccurate. See Section 5 below for the full AI disclosure.
Acceptance of Terms
By accessing, downloading, registering for, or otherwise using the Tourist SOS platform, website, mobile applications, and services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). Our Privacy Policy, incorporated herein by reference, explains how personal information is handled. Accepting these Terms is not a substitute for any separate consent required for health information, optional AI training, marketing, or other processing. If you do not agree to these Terms, you must not access or use our Services.
Tourist SOS LLC ("Tourist SOS," "Company," "we," "us," or "our"), a Delaware limited liability company, operates a comprehensive emergency coordination and healthcare technology platform designed to assist travelers with medical emergencies, safety incidents, and healthcare coordination worldwide.
These Terms constitute a legally binding agreement between you and Tourist SOS. Continued use after a change's stated effective date constitutes acceptance where permitted by law; it does not replace any separately required agreement or consent. We recommend reviewing these Terms periodically. Section 12 governs notice and effectiveness, including at least 30 days' notice of material changes and the limited exception for critical safety-related changes.
Description of Services
Tourist SOS operates a coordination platform for tourist medical emergencies, anchored by Terra — an artificial intelligence assistant that runs across all of our products. The descriptions below explain the roles of our four product and access surfaces; they do not mean that every feature is available to every visitor, account, or location:
For individual travelers. A consumer mobile and web application where available features help you describe symptoms, find local provider information, request insurance verification, and seek coordination of care while abroad. Provider listings, verification status, and confirmed service availability are different things.
For licensed clinics, hospitals, and transport operators. A platform to receive structured patient intake from Terra, manage international cases, and process insurance claims and billing.
For hotels, resorts, and tour operators. A platform to organize guest medical incidents and coordinate with local providers or responders where available. Using SOS Safe does not transfer a hospitality operator's own safety, consent, or legal responsibilities to us.
Internal operations platform. The system our team uses to coordinate cases across the network. Available to qualified partners (insurers, third-party administrators, integrators) on a case-by-case basis through API access or direct invitation.
Our Services include native mobile applications for iOS and Android (part of SOS Travel) and web applications for the other surfaces. Some surfaces are in beta or limited release; we will indicate beta status where applicable, and beta features may be modified or withdrawn without notice.
Tourist SOS facilitates the coordination of emergency medical care; we are a technology and coordination platform, not a healthcare provider, emergency dispatcher, or insurer. Our current operational regions include countries across Southeast Asia and other jurisdictions where we maintain service partnerships. Coverage regions are subject to change and expansion without prior notice.
2.1 Website, Demonstrations, and Active Services
Our public website includes information, inquiries, and demonstrations. A globe animation, sample case, example provider, simulated status, demo SOS button, or AI conversation does not itself open an active medical case, book care, dispatch transport, or confirm insurance. Do not enter real medical records or sensitive identification into a demonstration.
Actual coordination depends on the product you are using, your access, the location and requested service, and the availability and acceptance of the relevant parties. An automated receipt or message saying a request was submitted or escalated is not confirmation that a human has reviewed it or that a provider has agreed to act. Obtain a clear acknowledgment of the specific assistance being arranged; never wait for one before contacting local emergency services in a life-threatening situation.
2.2 Scope and Separate Arrangements
A subscription, account, or provider listing is not a promise of care in every country, around-the-clock human staffing, a particular response time, or acceptance by a provider or insurer. Any specific service commitment must be identified in the applicable offer or written agreement. Healthcare treatment, transport, and insurance may be governed by separate arrangements with the parties delivering or funding them. A Tourist SOS account does not replace those arrangements or their consent requirements.
User Accounts
3.1 Account Registration
To access certain features of our Services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
3.2 Account Types
We offer different account types depending on your role:
- Tourist Accounts: For individual travelers using SOS Travel
- Provider Accounts: For licensed clinics, hospitals, and transport operators using SOS Pro
- Hospitality Accounts: For hotels, resorts, and tour operators using SOS Safe
- Partner Accounts: For insurers, third-party administrators, and integration partners with access to Command Center via API or direct integration
- Enterprise Accounts: For larger organizations with custom deployments spanning multiple surfaces
Account requirements, verification standards, and access scope vary by account type. We reserve the right to verify professional credentials (e.g., medical licensure, hospitality operating authority) before granting access to professional account types.
3.3 Account Security
You are responsible for safeguarding your password and for all activities that occur under your account. Tourist SOS cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation, subject to applicable mandatory law.
3.4 Acting for an Organization or Another Person
If you use the Services on behalf of an organization, you must have authority for the actions you take and remain within your assigned role. Professional credentials, permission to access a record, permission to share it, and authority to approve treatment or spending are separate matters. Access to an organizational account does not automatically confer all of those permissions.
If you submit information or seek assistance for another traveler, identify your relationship and act only with the consent or other legal authority required for that action. A travel companion, hotel employee, or emergency contact is not automatically a legal guardian or payment guarantor. We or a receiving provider may need to verify your authority before disclosing information or acting on instructions. Share only information relevant to the request and correct errors promptly when you become aware of them.
3.5 Children and People Who Need a Representative
A person may be a patient in a coordination request without being eligible to register or contract independently. Account eligibility remains subject to the applicable product's rules and local law; these Terms do not authorize a child to bypass age restrictions or register independently where that is not permitted. Where a parent, guardian, or other authorized representative is required, that person must have the authority relevant to the particular decision.
Consent to account use, sharing health information, treatment, and payment are distinct. The treating provider must address clinical consent under applicable law, including any rights a young person or other patient has to make decisions or receive confidential care. An emergency does not give every accompanying adult unrestricted authority. See our Privacy Policy for how information relating to children and representatives is handled.
Acceptable Use Policy
4.1 Permitted Uses
You may use our Services for legitimate healthcare coordination and emergency assistance purposes.
4.2 Prohibited Activities
You agree not to use our Services to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit any harmful, threatening, abusive, or defamatory content
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt our Services or servers
- Use our Services for any fraudulent or illegal activities
- Impersonate any person or entity
- Collect or harvest personal information from other users
- Provide false medical information or emergency reports
- Use the platform for non-emergency purposes during actual emergencies
4.3 Medical Information Accuracy
Users are responsible for providing accurate medical information when using our Services. Inaccurate information may compromise the quality of care and emergency response, potentially endangering lives. Tell the receiving provider about any uncertainty or correction; do not assume that updating an AI conversation automatically updates every party's records.
Use the appropriate product channel for sensitive documents. Do not place passwords, complete payment-card credentials, or full medical records in general website inquiries or demonstrations. Report an apparent mistake in provider details or an AI response, and do not present an unverified AI output as a clinician's instruction or an insurer's approval.
AI-Powered Assistance (Terra)
5.1 Nature of Terra
Terra is an artificial intelligence assistant integrated across all Tourist SOS products. Depending on the product and available workflow, Terra helps users describe symptoms, locate provider information, request insurance checks, organize coordination requests, and translate communication across parties. A search result or conversational answer is not confirmation that a provider is verified, contracted, available, or accepting a case. Terra is not a human, a licensed medical professional, an emergency dispatcher, or a substitute for any of those roles.
5.2 Informational Only — No Medical Advice
Terra's outputs are informational and conversational only. They do not constitute medical advice, diagnosis, or treatment, and must not be relied upon as a substitute for consultation with a qualified healthcare provider. Always consult a licensed clinician for medical decisions. Terra may surface information about providers, procedures, costs, or insurance — none of this information is a recommendation to act, and you remain responsible for your own healthcare decisions.
5.3 Not for Life-Threatening Emergencies
In a life-threatening emergency, do not rely on Terra or any Tourist SOS service to dispatch help. Contact your local emergency services immediately (for example, 911 in the United States, 112 in the EU, 999 in the UK, 1669 in Thailand, or the equivalent local emergency number). Tourist SOS coordinates non-immediate emergency medical care and follow-on logistics — it is not a 911-equivalent service.
5.4 AI Limitations and Verification
You acknowledge that AI systems, including Terra, may produce inaccurate, incomplete, outdated, or fabricated information (commonly referred to as “hallucinations”). You are responsible for verifying any factual statements, provider details, pricing, insurance representations, or routing decisions before acting on them, especially in time-critical situations. We make commercially reasonable efforts to keep Terra accurate and current, but we make no warranty as to the correctness of any specific output.
5.5 Conversation Data and Model Improvement
Your interactions with Terra may be logged, stored, and analyzed as described in our Privacy Policy, including for the following purposes where the relevant lawful basis and safeguards apply:
- Delivering the requested service (case intake, routing, coordination)
- Reviewing service quality, response accuracy, and safety within the scope described in the Privacy Policy
- Any model evaluation, refinement, or training separately described and permitted under the Privacy Policy
- Monitoring for abuse, fraud, and security threats
- Meeting legal, regulatory, and audit obligations
Service delivery, safety review, and optional model training are not interchangeable purposes. These Terms do not authorize unrestricted reuse of medical information, and neither use of Terra nor the content license in Section 7.3 replaces any separate consent required by law. The Privacy Policy explains relevant purposes, recipients, choices, and safeguards; it should be read before sharing sensitive information.
You may request access to, correction of, or deletion of your conversation data, and exercise other applicable rights through the contacts and process in the Privacy Policy. Retention exceptions must have an applicable operational or legal basis; an account-closure request does not necessarily delete records held independently by a treating provider. Where processing relies on consent, the Privacy Policy explains how to withdraw it.
5.6 Prohibited AI Uses
You agree not to use Terra or any AI feature of our Services to:
- Extract or attempt to extract our proprietary data, model weights, training data, or system prompts
- Bypass, circumvent, or attempt to disable safety mechanisms (including jailbreak prompts and prompt injection attacks)
- Generate harmful, illegal, defamatory, or deliberately misleading content
- Impersonate Tourist SOS, our staff, providers in our network, or third parties
- Reverse-engineer or replicate our AI capabilities for the purpose of building a competing service
- Submit knowingly false medical information, false identity information, or false emergency reports
- Use Terra outputs for high-stakes decisions outside the intended scope of our Services without independent verification
5.7 Human Oversight
Routine intake and administrative sorting may be automated. References to “triage” in our coordination services mean organizing reported information and flagging a request for attention; they do not mean a clinical assessment, a diagnosis, or a determination that it is safe to wait. Treatment and clinical priority remain matters for qualified healthcare providers.
Where a case is accepted into an active coordination workflow, our operations team can review, edit, escalate, or override Terra outputs through the Command Center, including high-severity cases. An operations reviewer is not necessarily a clinician. An automated flag, queued escalation, or suggested next step does not establish that a person has read the request, that clinical review occurred, or that a responder is on the way.
Confirm who has acknowledged a request and what action they have accepted. Human availability and any service commitment depend on the applicable product and arrangement; a request for human help is not a promise of immediate or continuous monitoring. The presence of automated outputs does not relieve us of our duty of care in the operational regions where we maintain partnerships, or of duties imposed by applicable mandatory law.
5.8 Multilingual Support
Terra provides multilingual conversation across many languages. Automated translation may be imperfect, especially for specialized medical terminology, dialects, or culturally specific phrasing. In situations where linguistic precision is critical, request human assistance through our support channels or rely on local providers and interpreters.
5.9 Third-Party AI Components
Terra is built on a combination of proprietary systems and third-party large language models, speech, and translation services. Use of those underlying services is subject to their respective terms. We are responsible for the integration; we are not responsible for the underlying model providers' availability, output, or change in policy beyond our reasonable control. This does not override our Privacy Policy, an applicable data-processing agreement, or our responsibilities for providers processing personal information on our behalf.
5.10 Regulatory Compliance
AI-specific regulations, disclosure requirements, and healthcare rules may apply differently across our products and jurisdictions, including the EU AI Act where relevant. Applicability depends on the actual service and use, not simply the presence of an AI assistant or a general claim of compliance. Material changes to these Terms will be communicated under Section 12 (Changes to Terms).
These descriptions are not a claim of regulatory approval, clinical validation, or certification of Terra as a medical device. A disclaimer does not determine a feature's regulatory status; its actual function, intended use, users, and applicable local rules must be assessed separately. Do not interpret an AI disclosure or a provider listing as evidence of official approval.
Payment Terms
6.1 Subscription Services
Certain features of our Services require payment of subscription fees. You agree to pay the applicable fees disclosed for the specific offer you accept. The product, included services, billing period, currency, and any separate charges should be identified before purchase. A general product description, website inquiry, or demonstration is not itself a paid order.
6.2 Billing and Payment
- Billing: Fees are billed in advance on a monthly or annual basis
- Payment Methods: We accept major credit cards and bank transfers
- Late Payments: Late payments may result in service suspension
- Currency: All fees are quoted in USD unless otherwise specified
6.3 Emergency Services
Emergency coordination services may incur additional charges based on the level of assistance required. We distinguish our coordination charges from independent provider, transport, and other third-party charges. Before additional expenses are authorized, the person with payment authority should be told what is proposed, the charge or pricing basis available at that time, who will bill, and who is expected to pay.
Any consent or authorization required by law must be obtained for the particular charge. A request for help, an AI conversation, a saved emergency contact, or a traveler's incapacity is not blanket permission for unlimited spending. Where contemporaneous consent cannot be obtained, any action must rely on the authority and limits permitted by applicable law, rather than presumed consent from these Terms. Treatment decisions and emergency-care obligations of independent providers remain governed by applicable clinical-consent rules.
An estimate is not a fixed quotation, an insurer approval, or a guarantee of payment. Clarify what is included, any conditions or exclusions, and who must approve a change. Neither a hotel nor an accompanying person becomes a payment guarantor merely by helping submit a request.
6.4 Refunds
Refunds are handled on a case-by-case basis, subject to the offer you accepted and any mandatory cancellation, refund, or other consumer rights. Emergency service fees are generally non-refundable due to the immediate nature of the services provided; this does not exclude remedies required by law, including where a service was not supplied as legally required.
For a refund request, contact our support team or email johnny@tourist-sos.com with the account or purchase identifier, product, charge date, amount, and reason for the request. Do not send complete card details or unnecessary medical records. Identify whether the charge came from Tourist SOS, a healthcare provider, or another seller, because different parties control their own invoices and refunds.
Refund review considers the purchased terms, the services actually delivered, the reason for the request, and applicable law. If a refund is approved, its amount, currency, and payment route should be confirmed; payment-provider processing can affect when it appears in your account. These Terms do not promise a universal refund window or automatic pro-rata refund. They do not restrict any non-waivable right to dispute an unauthorized or incorrect charge.
6.5 Renewal and Changes to Charges
Automatic renewal applies only where it is part of the offer you accepted and the required authorization has been obtained. The renewal feature, billing frequency, amount or pricing basis, and cancellation method must be disclosed as required by applicable law before a recurring charge is authorized. Acceptance of general website terms is not, by itself, permission to charge a payment method repeatedly.
A change to a subscription price or billing arrangement must follow the applicable offer, notice requirements, and any consent required by law. Posting revised Terms alone is not authorization to impose an undisclosed charge. Any material change to these Terms also follows Section 12; the notice of a Terms update and authorization for a payment are distinct matters.
6.6 Cancellation and Account Closure
To cancel a paid subscription, use the cancellation method identified at purchase. If that method is unavailable or unclear, contact johnny@tourist-sos.com with the relevant account, product, and purchase channel so the subscription can be identified. Request confirmation of when cancellation takes effect, when recurring charges stop, and whether access continues through any already-paid period.
Cancellation prevents future renewal in accordance with the accepted offer and applicable law; it does not itself determine whether an unused period is refundable. Account closure, withdrawal of privacy consent, and cancellation of a subscription are separate requests and should be identified clearly. You do not need to wait for a data-deletion process to finish before asking to stop recurring billing. If a separate seller controls billing, its applicable cancellation process may also be needed; tell us the purchase channel rather than assuming closing a Tourist SOS account cancels every related service.
6.7 Provider Invoices, Insurance, and Payment Undertakings
Independent providers may set their own prices, deposits, cancellation conditions, and payment requirements. They and the relevant insurer or payer retain authority over their invoices, benefits decisions, and payment undertakings. Verification of eligibility, a claims submission, or an AI explanation does not guarantee coverage, reimbursement, direct billing, or a cashless visit.
A guarantee of payment (GOP), where available, is a separate undertaking issued by an insurer or other authorized payer and governed by its stated patient, provider, services, limits, conditions, and validity period. Terra does not issue an insurer's guarantee by describing or transmitting it. A pending request or estimate is not an issued GOP, and an issued GOP is not an unlimited promise to pay every later charge. Confirm the actual document and any out-of-pocket responsibility with the issuer and treating provider.
Intellectual Property
7.1 Ownership
The Tourist SOS platform and Services, including all content, features, and functionality, are owned by Tourist SOS LLC and are protected by copyright, trademark, and other intellectual property laws of the United States and international treaties.
7.2 License Grant
You are granted a limited, non-exclusive, non-transferable license to use our Services for their intended purpose. You may not:
- Copy, modify, or distribute our software or content
- Reverse engineer or attempt to extract source code
- Remove or alter any proprietary notices
- Use our trademarks or branding without written permission
- Create derivative works based on our Services
7.3 User Content
You retain ownership of any content you submit to our Services. However, you grant us a worldwide, royalty-free license to use such content for the purpose of providing our Services and improving emergency response capabilities. This purpose-limited license does not transfer ownership of your records to us or override the Privacy Policy. It is not a substitute for a lawful basis, any required health-data authorization, or separate consent for optional AI training. You must have the relevant rights or authority to submit another person's content.
Privacy and Data Protection
8.1 Privacy Policy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8.2 Data Processing and Separate Choices
The Privacy Policy explains what information is processed, why, who receives it, retention, international transfers, and applicable rights. Different activities may require different lawful bases and safeguards, including:
- Account administration and delivery of the service you request
- Case coordination and necessary, authorized sharing with appropriate recipients
- Security, abuse prevention, and service-quality review within the described scope
- International transfers using the applicable safeguards described in the Privacy Policy
- Any separately described and permitted AI evaluation, refinement, or training under Section 5.5
Agreeing to these Terms does not bundle all of those activities into a single consent. Where separate or explicit consent is required, it must be requested for the relevant purpose. Emergency-related processing must rely on an available lawful basis and does not create permission for unrelated marketing or optional training. The Privacy Policy, rather than a general content license or acceptance-by-use statement, explains those choices.
8.3 Medical Data
We implement administrative, technical, and physical safeguards designed to protect personal and medical information within the applicable service. The Privacy Policy explains our processing roles and practices. The obligations that apply depend on the service, data, parties, and jurisdiction; a privacy notice or a reference to a framework is not proof that every product has identical controls or that every privacy regime applies to every interaction.
These Terms do not constitute a representation that Tourist SOS is a HIPAA-covered entity or business associate, a certification of compliance, or a substitute for a data-processing or healthcare agreement required for a particular relationship. Where a law applies, its obligations cannot be displaced by calling a service informational or a party independent.
8.4 Emergency Data Sharing
In emergency situations, we may share necessary medical information with healthcare providers, emergency services, and competent authorities where permitted or required by applicable law to facilitate appropriate care. Recipients, purpose, necessity, and the authority to disclose must be considered; an emergency label is not permission to share an entire record with every interested party.
Family members, travel companions, hospitality staff, and emergency contacts do not receive unrestricted access merely because they are involved. See Section 4.1 of our Privacy Policy for healthcare and emergency sharing, including the role of consent, representative authority, and other lawful grounds where applicable.
Limitation of Liability
9.1 Service Nature
IMPORTANT: Tourist SOS is a technology platform that facilitates healthcare coordination and emergency assistance. We are not a healthcare provider, emergency service, or medical facility, and do not provide medical advice, diagnosis, or treatment.
9.2 Healthcare Provider Responsibility
Healthcare providers using our platform remain solely responsible for all medical decisions, diagnoses, treatments, and patient care. Tourist SOS facilitates communication and coordination but does not influence or control medical decisions.
9.3 Limitation of Liability
To the maximum extent permitted by law, Tourist SOS shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Medical outcomes or healthcare decisions made by providers
- Service interruptions or technical failures during emergencies
- Actions or omissions of third-party healthcare providers
- Delays in emergency response due to factors beyond our control
- Inaccurate information provided by users or third parties
9.4 Maximum Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO TOURIST SOS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000.00 USD).
9.5 Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TOURIST SOS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9.6 Indemnification
You agree to indemnify, defend, and hold harmless Tourist SOS, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, only to the extent permitted by applicable law. This obligation does not override the mandatory-rights protections in Section 9.8 or require indemnification where prohibited by law.
9.7 Force Majeure
Tourist SOS shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil unrest, government actions, telecommunications failures, power outages, or disruptions to local infrastructure in the countries where we operate.
9.8 Mandatory Rights and Limits on Exclusions
Nothing in these Terms excludes or limits a liability, duty, guarantee, or remedy that applicable law does not allow us to exclude or limit. This includes any non-waivable protections relating to negligence, death or personal injury, fraud, willful misconduct, consumer services, or personal information to the extent those protections apply.
The limitations above, the indemnity, and any assumption of risk must be read subject to those protections. Describing a provider as independent or warning that AI can be wrong does not remove Tourist SOS's own obligations where imposed by law or an enforceable service commitment. The cap in Section 9.4 remains the agreed general cap only where it can lawfully apply; this section does not replace it with a different monetary amount.
Termination
10.1 Termination by You
You may terminate your account at any time by contacting our support team or, where the relevant product provides one, using its account-closure feature.
10.2 Termination by Us
We may suspend or terminate your access for:
- Violation of these Terms
- Fraudulent or illegal activity
- Providing false emergency information
- Misuse of emergency services
- Non-payment of fees
10.3 Effect of Termination
Upon termination:
- Your right to use our Services will cease immediately
- Account and personal-data retention, deletion, and return are governed by Section 6 of the Privacy Policy, applicable law, and any applicable customer data-processing agreement
- You remain liable for any outstanding fees
- Emergency medical records may be retained as required by law
- Provisions regarding liability and intellectual property survive termination
Closing an account is not a medical discharge, cancellation of a provider appointment, withdrawal of a payment undertaking, or confirmation that every separate subscription has ended. Identify any billing cancellation request under Section 6.6 and any personal-data request under the Privacy Policy. Independent providers and payers remain responsible for their own records and arrangements.
If an active coordination matter is affected by loss of access, use the contact channel already confirmed for that matter and notify the relevant provider where appropriate. Do not rely on a closed or suspended account to monitor a case. In a life-threatening situation, contact local emergency services regardless of account or billing status.
Governing Law
11.1 Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
11.2 Jurisdiction
Any disputes arising from these Terms or your use of our Services shall be resolved through:
- Primary Jurisdiction: Courts located in Wilmington, Delaware, USA
- Alternative Dispute Resolution: Binding arbitration for disputes under $25,000
- International Disputes: May be resolved in the jurisdiction where services were provided
11.3 International Considerations
Given our international operations, local laws and regulations may also apply to specific aspects of our Services in each jurisdiction where we operate. Nothing in these Terms is intended to override mandatory consumer-protection laws in your jurisdiction of residence.
The dispute routes in Section 11.2 apply only to the extent an enforceable agreement and applicable law permit. They do not remove a non-waivable right to bring a claim before a court or authority available to you under mandatory law. A reference to Delaware law does not itself eliminate protections that must apply to an international consumer.
You may contact us using the notice details in Section 13.3 with a description of a dispute and the resolution you seek. That voluntary step does not require you to delay urgent relief or surrender a statutory remedy, and it does not extend a legal filing deadline. Ask for the applicable dispute-process information rather than assuming that a general support conversation starts a court or arbitration proceeding.
11.4 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Changes to Terms
12.1 Modification Rights
We reserve the right to modify these Terms of Service at any time. When we make changes:
- Notice: We will provide at least 30 days' notice of material changes
- Communication: Notice will be sent via email and posted on our website
- Effective Date: Changes become effective on the date specified in the notice
- Emergency Changes: Critical safety-related changes may be implemented immediately
12.2 Acceptance of Changes
Your continued use of our Services after changes take effect constitutes acceptance where permitted by applicable law. If you disagree with changes, you may terminate your account before the effective date, subject to any applicable cancellation and refund rights. Where affirmative agreement or separate consent is required, continued use alone is not a substitute for it, including for new recurring charges or additional uses of sensitive data.
12.3 Version Control
We will post the most current version of these Terms on our website with the effective date clearly indicated. Previous versions may be available upon request.
General Provisions
13.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional terms or policies referenced herein (including any order form or written agreement you enter into with us), constitute the entire agreement between you and Tourist SOS regarding the Services and supersede all prior or contemporaneous understandings on that subject.
13.2 Assignment
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.
13.3 Notices
We may provide notices to you by email to the address associated with your account, by posting on the Services, or by other reasonable means. Legal notices to us must be sent to Tourist SOS LLC at the postal address shown under “Questions About These Terms?” below, with a copy to legal@tourist-sos.com. If you cannot reach that mailbox, contact johnny@tourist-sos.com to obtain a working contact for delivery. Notices are deemed given when received. Keep a copy of your notice and any acknowledgment. These contacts are not an emergency dispatch channel and must not be used instead of local emergency services.
13.4 Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. Any waiver must be in writing and signed by an authorized representative of Tourist SOS to be effective.
13.5 Relationship of the Parties
Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Tourist SOS. Neither party may bind the other or incur obligations on the other's behalf.
Questions About These Terms?
Contact us with questions about these Terms or to request clarification of the agreement that applies to a particular product or service.
401 Ryland Street, Ste 200A
Reno, NV 89502, USA
Email: johnny@tourist-sos.com
Phone: +1 619 865 0445
These Terms of Service are effective as of May 15, 2026
© 2026 Tourist SOS LLC. All rights reserved.