Security & Compliance
Tourist SOS maintains the highest standards of security and compliance to protect sensitive healthcare data and ensure the safety of travelers across Southeast Asia.
Enterprise-Grade Security
Our platform implements comprehensive security measures designed specifically for healthcare data protection in international tourism environments.
AES-256 Encryption
Military-grade encryption for all data in transit and at rest
Multi-Factor Authentication
Biometric and hardware token authentication for all access
24/7 SOC Monitoring
Real-time threat detection and automated response systems
Zero-Trust Architecture
Never trust, always verify - comprehensive access controls
Automated Security
Continuous vulnerability scanning and patch management
Security First
Every aspect of our infrastructure is built with security-first principles, ensuring your data remains protected at all times.
Certified & Compliant
We maintain the highest compliance standards across all jurisdictions where we operate.
HIPAA Compliance
Full compliance with Health Insurance Portability and Accountability Act standards for protecting patient health information in emergency medical situations.
GDPR Compliance
Complete adherence to General Data Protection Regulation requirements for EU travelers, including data portability and right to erasure.
ISO 27001:2022
Certified information security management system ensuring systematic protection of sensitive healthcare and personal data.
SOC 2 Type II
Annual SOC 2 Type II audits verify our controls for security, availability, processing integrity, confidentiality, and privacy.
APEC CBPR
Cross-Border Privacy Rules certification enabling secure data flows across Asia-Pacific Economic Cooperation member countries.
Local Regulations
Compliance with healthcare data regulations in Thailand, Laos, Cambodia, Vietnam, Philippines, Indonesia, and Singapore.
Advanced Data Protection
Comprehensive data protection practices ensuring your information remains secure and private.
Data Storage & Retention
- Healthcare data stored in HIPAA-compliant AWS data centers
- Geographic data residency options for regulatory compliance
- Automated encrypted backups with 99.99% availability SLA
- 7-year retention for medical records, 3-year for operational data
- Secure data destruction with certified deletion processes
- Real-time data synchronization across emergency response teams
Access Controls & Monitoring
- Role-based access control with principle of least privilege
- Multi-factor authentication required for all system access
- Biometric authentication for emergency responders
- Comprehensive audit logging of all data access and modifications
- Real-time anomaly detection and automated threat response
- Regular access reviews and automated privilege de-provisioning
Critical Situation Data Access
In life-threatening emergencies, Tourist SOS may need to share essential medical information with local healthcare providers and emergency services to ensure proper treatment.
Emergency Data Sharing Includes:
- Critical medical conditions and allergies
- Current medications and dosages
- Emergency contact information
- Insurance and identification details
- Location and situation context
Data Protection Measures:
- Minimum necessary information principle
- Encrypted transmission to verified providers
- Audit trail of all emergency data access
- Automatic data access expiration
- Post-incident data sharing notifications
Security Certifications & Partnerships
Our certifications are audited annually by independent third-party assessors to ensure ongoing compliance.