Medical Disclaimer
Important information regarding Tourist SOS emergency coordination services and medical assistance
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Emergency Medical Disclaimer
LIFE-THREATENING EMERGENCIES: Call local emergency services (911, 112, or local emergency numbers) immediately. Tourist SOS is NOT an emergency service provider.
Tourist SOS provides emergency coordination and assistance services for travelers in Southeast Asia. We connect you with local healthcare providers, facilitate medical evacuations, and provide support during medical emergencies. However, we are not a substitute for professional medical care or emergency services.
Always seek immediate medical attention from qualified healthcare providers for any medical condition or emergency. Never delay seeking professional medical care based on information provided through Tourist SOS services.
Nature of Tourist SOS Services
Tourist SOS operates as an emergency coordination platform specifically designed for travelers in Southeast Asia, including Laos, Thailand, Vietnam, Cambodia, Philippines, Indonesia, Singapore, and Sri Lanka.
What We Provide:
- • Emergency coordination with local healthcare providers
- • Medical evacuation assistance and logistics
- • Translation services for medical communications
- • Insurance claim assistance and documentation
- • Support hotline and assistance
- • Connection to vetted healthcare facilities
What We Do NOT Provide:
- • Direct medical treatment or diagnosis
- • Emergency medical services (ambulance, paramedics)
- • Medical advice or recommendations
- • Prescription of medications
- • Medical procedures or interventions
- • Replacement for local emergency services
Medical Service Limitations
No Doctor-Patient Relationship
Tourist SOS does not employ licensed medical professionals to provide direct patient care. Use of our services does not create a doctor-patient relationship. All medical decisions must be made by qualified healthcare providers in your location.
Information Accuracy
While we strive to provide accurate information about healthcare facilities and services, Tourist SOS cannot guarantee the accuracy, completeness, or timeliness of all information. Healthcare standards and availability vary significantly across Southeast Asian countries.
Response Time Limitations
Response times may vary based on location, local infrastructure, weather conditions, political situations, and availability of local services. Tourist SOS cannot guarantee specific response times for emergency coordination.
Local Regulations
Our services are subject to local laws, regulations, and healthcare policies in each country. Some services may not be available in certain locations or during specific circumstances.
Emergency Response Protocols
Step 1: Call Local Emergency Services
For life-threatening emergencies, always call local emergency numbers first (911, 112, or country-specific numbers).
Step 2: Contact Tourist SOS
After securing immediate medical attention, contact Tourist SOS for coordination, translation, and ongoing support services.
Data Sharing in Emergencies
In life-threatening situations, Tourist SOS may share necessary medical information with healthcare providers, emergency services, and family members to facilitate appropriate care. This sharing is limited to information essential for emergency response.
Cross-Border Coordination
For medical evacuations or cross-border transfers, Tourist SOS coordinates with multiple healthcare systems, insurance providers, and government agencies. Delays may occur due to regulatory requirements and documentation processes.
Limitation of Liability
Service Limitations
Tourist SOS provides coordination and assistance services only. We are not liable for the quality, availability, or outcomes of medical care provided by third-party healthcare providers, hospitals, or emergency services.
Third-Party Services
Tourist SOS is not responsible for the actions, omissions, or negligence of healthcare providers, transportation services, insurance companies, or other third parties involved in your care.
Technology Limitations
Our services depend on telecommunications infrastructure, internet connectivity, and technology systems that may be affected by natural disasters, political situations, or technical failures beyond our control.
Maximum Liability
To the maximum extent permitted by law, Tourist SOS's total liability for any claims arising from our services shall not exceed the amount paid for our services in the twelve months preceding the incident.
Questions About This Disclaimer?
If you have questions about this medical disclaimer or Tourist SOS services, please contact us using the information below.
Headquarters
401 Ryland Street, Ste 200A
Reno, NV, USA
Regional Coverage
Southeast Asia
8 Countries
This medical disclaimer was last updated on January 31, 2025
Valid through July 31, 2025 - Next review scheduled for August 2025