Privacy Policy
Your privacy and data protection are our top priorities
Last updated: January 31, 2025
Table of Contents
Introduction
Tourist SOS, Inc. ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our healthcare coordination services, mobile applications, and related platforms (collectively, our "Services").
Our Services connect travelers with healthcare providers, emergency services, and government agencies across multiple countries, including but not limited to Thailand, Cambodia, Vietnam, Laos, Philippines, Indonesia, Singapore, and Sri Lanka.
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
2.1Personal Information
We collect personal information that you voluntarily provide to us, including:
Identity Information
- • Full name and contact information
- • Date of birth and nationality
- • Passport and identification numbers
- • Emergency contact details
Contact Information
- • Email address and phone numbers
- • Mailing address and location data
- • Preferred communication methods
- • Language preferences
Travel Information
- • Travel itineraries and accommodation details
- • Transportation information
- • Travel insurance details
- • Destination preferences
Health Information
- • Medical conditions and allergies
- • Medication information
- • Healthcare provider preferences
- • Insurance and payment information
Payment Information
- • Credit and debit card information
- • Billing addresses and payment history
- • Financial account details
- • Transaction records
Account Information
- • Username, password, profile preferences
- • Account settings and communication preferences
- • Service usage history
- • Support interactions
2.2Location and Usage Information
We automatically collect certain information when you use our Services:
- • Device Data: IP address, browser type, device identifiers, operating system
- • Location Data: GPS coordinates, Wi-Fi access points, cell tower information
- • Usage Data: Pages visited, features used, time spent, click patterns
- • Communication Data: Messages sent through our platform, call logs, support interactions
- • Cookies and Tracking: Session data, preferences, analytics information
2.3Third Party Information
We may receive information about you from third parties, including:
- • Healthcare providers and medical facilities
- • Government agencies and embassy services
- • Insurance companies and claims processors
- • Travel booking platforms and accommodation providers
- • Digital marketing platforms and social networks
- • Analytics providers and technology partners
- • Payment processors and financial institutions
- • Emergency services and first responders
How We Use Your Information
We use your information for the following purposes:
3.1Core Services
- • Healthcare Coordination: Connect with healthcare providers, facilitate medical appointments, coordinate emergency medical services
- • Travel Support: Provide travel assistance, coordinate with local authorities, facilitate communication with embassies
- • Emergency Response: Coordinate emergency services, provide real-time assistance, facilitate medical evacuations when necessary
- • Payment Processing: Process payments for services, manage billing and invoicing, handle insurance claims
- • Patient Management: Maintain medical records, track treatment history, coordinate follow-up care
- • Communication: Facilitate communication between patients, providers, and support staff
3.2Digital Operations
- • Account Management: Create and maintain user accounts, authenticate users, manage preferences
- • Service Improvement: Analyze usage patterns, conduct research, develop new features
- • Communication: Send service notifications, provide customer support, deliver important updates
- • Security and Compliance: Detect and prevent fraud, ensure regulatory compliance, maintain data security
- • Legal Compliance: Comply with applicable laws, respond to legal requests, protect our rights
- • Business Operations: Manage partnerships, conduct business analysis, support corporate functions
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
5.1Technical Safeguards
- • Encryption: End-to-end encryption for data transmission and storage
- • Access Controls: Multi-factor authentication, role-based access, regular access reviews
- • Network Security: Firewalls, intrusion detection, secure network protocols
- • Data Backup: Regular automated backups, disaster recovery procedures
5.2Organizational Safeguards
- • Staff Training: Regular privacy and security training, confidentiality agreements
- • Policies and Procedures: Comprehensive data protection policies, incident response procedures
- • Vendor Management: Due diligence on third-party providers, contractual data protection requirements
- • Compliance Monitoring: Regular security audits, compliance assessments, continuous monitoring
Important Notice: While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using the most current security technologies and practices.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email Support
help@tourist-sos.com
For all privacy inquiries
Phone Support
+1 619 865 0445
Business hours support
Mailing Address
Tourist SOS, Inc.
401 Ryland Street, Ste 200A
Reno, NV 89502, USA
Response Timeline
We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please call our phone support line during business hours.